Citynet Managed IT Services. We Handle IT All.
IT Without the Headache.
Keeping an IT environment running smoothly requires constant attention and the availability of a highly skilled staff. Yet, many organizations are overwhelmed by rapidly changing business demands and the ability to retain proper IT talent.
That’s what makes Citynet’s managed IT services an attractive alternative to traditional in-house IT support. We can help free you from necessary, time-consuming IT tasks like patching, monitoring and management of your IT infrastructure. From the mundane tasks to those requiring the very latest in security skills and threat prevention, we’re here to help so you can focus on the strategic business initiatives that differentiate your business.
Citynet offers a comprehensive range of Managed IT Services to help you get the best possible advantage from your IT. Delivered by a highly skilled and experienced team, we offer an innovative approach and enterprise-ready services to satisfy the scale of any business.
Just What are Managed IT Services?
Managed IT Services are the holistic, all-inclusive approach to network consulting. Citynet offers these services, and under customized contracts, takes responsibility for an organizations IT infrastructure, or parts of it, on an ongoing basis. For a fixed monthly fee, Citynet monitors and maintains defined IT services, whether just for selected components, as a compliment to a company’s in-house IT staff, or manages the entire network; in essence being that organization’s IT department. Managed Services are the opposite of the old ‘Break & Fix’ model, where when a network goes down, the affected organization waits and pays by the hour to search out the problem and fix it. Citynet’s Managed IT Services are a proactive approach to technology.
Monitoring & Alerting
- We will proactively monitor your network 24/7 and remotely address potential points of failure before they become critical.
- Automatic alerts guarantee a rapid response time.
- Problems will often be resolved before you experience downtime.
Asset Management
- We maintain up-to-date hardware, software and patch information.
- With specialized tools, we have information at our fingertips, allowing us to move quickly on any needed services.
- Our warranty and service tracking makes sure parts are available when you need them most.
Preventative Maintenance
- Minimize disruptions to your work environment by resolving issues proactively.
- Maintenance work can be performed after business hours to minimize downtime for your employees.
- Detailed visibility into the health and performance of your IT assets allows us to quickly diagnose problems.
Security Assurance
- Patch management and inventory ensures your operating systems are up-to-date and not exposed to vulnerabilities.
- Antivirus / Malware detection and protection to allow for a secured computing environment.
- Penetration Testing to identify weaknesses in your IT infrastructure.
You are a Candidate for Managed IT Services If:
- You don't have an IT staff
- Your IT staff is too busy working on projects central to your core business
- You understand what it costs your company to NOT focus on your businesses’ priorities.
- Your budget doesn't allow for the constant training required to keep your network on top of the latest certifications and protected against the latest threats to it
- You are tired of the process of finding, hiring and managing IT staff, or you just can't seem to find or afford the best IT talent to join your organization
- You can't afford the loss of productivity from network issues
- You can't afford the loss of critical data, and the loss of your organization's reputation to data loss or a security breach
- You realize that it costs WAY more for your business to be down, than the cost of a few hours of tech support.
- You realize that your business depends on IT technology
With Citynet as Your Trusted Technology Partner You Can:
Use Your Time Wisely
With your network management under control, focus on strategic ventures to grow your business.
Save Capital For Other Uses
As a planned, fixed item in your budget, save resources from unpredictable costly breakdowns.
Experience Reliable Uptime
With Citynet's 24/7/365 monitoring, you can trust your network will be running when you need it.
Hourly Managed Services
We’re Ready to Roll.
Know you need some specialized IT support, but don’t require your network to be 100% managed? Just want to dip your toe into the world of managed services to see how it can benefit your business and budget? In addition to our comprehensive IT services, Citynet also offers support services by the hour. These services are customized to fill any gaps in your company’s resources, skill sets, technology and services. You’ll get exactly what you need and you won’t pay for services you want to handle internally. We also offer hourly services in convenient and discounted time blocks.
Contact us to learn more.
We Work with It All:
Network Management
- 24/7 Network Monitoring
- Network Troubleshooting
- Remote Access Management
- Wireless Network Configuration and Management
- Access VPN Management
- Alert Management and Notification
- Network Storage Management
- DNS Management
- Network Drive Management
- Printer Accessibility Management
- Security and Permission Management
- Router Configuration and Management
- Switch Configuration and Management
- Traffic Monitoring and Security Management
- Data Access Control and Monitoring
- Firewall Management
- Internet Access Management
Server Management
- Continuous System Maintenance
- Management of business applications
- Management of Updates, Service Packs, Patches & Hotfixes
- Operating Systems Installation and Repair
- Active Directory Management
- Domain Controller Management
- Server Virtualization
- Software Upgrade & Maintenance
- Disk and Storage Management
- Performance and Health Monitoring
- Role Management
- Security and Permission Management
- Setup & maintain Security groups
- Application Management
- Troubleshooting
Desktop Support
- Recovery Management
- Hardware Maintenance
- Anti-Virus Management
- Management of business applications
- Operating Systems Installation and Repair
- Printer Accessibility Management
- Remote Access Management
- User Profile Management
- Onsite and Remote Helpdesk Support
- E-mail and Ticket Based Support
- Remote Live Support
- Continuous System Maintenance
- System Performance and Health Monitoring
- Disk and Storage Management
- Management of Updates, Service Packs, Patches & Hotfixes
Email & Messaging
- Complete Management of Mail and Messaging Environment
- Office 365 Management
- Gmail for Business Management
- Mobile Mailbox Management
- Spam and Malware Protection Management
- Exchange Online Management
- Security and Permission Management
24/7 Network Security & Monitoring
- Network Monitoring and Response
- Network Security and Protection Management
- Wireless Network
- Remote Access Management
- Internet Access Management
- Alert Management and Notification
- Firewall Management
- Virtual Private Network
- Cabling & Re-wiring
Cloud Services Management
- Complete Cloud Infrastructure Design, Implementation and Maintenance
- Migration to Cloud
- VM Management
- Secure Cloud File Sharing
- Hosted VoIP/ Unified Communications
- Hosted Applications
- Cloud Security and Backup Solutions
- Cloud Monitoring
- Troubleshooting
